Answers to your Questions! Click a question, or scroll down to read them all! If your question isn't listed here, call (303) 669-0943 or (877) POOP-GUY or email us!
		What services are available?	Why should I use your service?
		What are your rates?	Does the first visit cost extra?
		How can I start or stop service?	How am I billed for service?
		How do you handle holidays?	What are your service areas?
		Do I need to sign a contract?	Is there one-time service?
		How do you dispose of waste?	Do you work when it rains?
		Must I be there when you service my yard?	Do I have to leave my gate unlocked?
		Can you work with my dog(s) in the yard?	Can I schedule service for a certain day?
		What about diseases and health concerns?	Can I skip a day? What about vacations?
		How does your "Satisfaction Guarantee" work?	How often will you service my yard?
		Do you work year-round, even in winter?	Do you have discounts or referrals?
		How are your service technicians identified?	How can I be sure you've been to my yard?
		What happens if you can't get into my yard?	What is the aPaws Code of Conduct?
		WHY do you DO this?! (Everybody wonders :-)
		What services are available? We come to your house and clean up your dog's messes and haul the waste away with us when we leave! We can also disinfect decks and patios. We offer commercial service for hotels, condos, apartments, business parks, bike paths, playgrounds, etc. Services are available on a one-time basis, once a week, or twice a week. Please see our Rates page for more details. Back to Top
		Why should I use your service? Face it, it's not the most pleasant task, and you've got better things to do with your time! You may want to use our service if you're pregnant, undergoing chemotherapy, have a weakened immune system or have trouble bending or lifting. Dog feces can carry several parasites that can be transmitted to humans and other animals. Also, it's not fertilizer! It will burn and damage your lawn if not cleaned up on a regular basis. Back to Top
		What are your rates? Residential rates are based on how many animals you have and how often we service your yard. Rates start at $52 per month for weekly service for one dog. One-time and first-time cleanups start at $25.   Commercial jobs (apartments, condos, HOAs, office parks, schools, etc.) require an on-site visit, please call for details. See our Rates page for full info. Back to Top
		Does the first visit cost extra? It depends on the accumulation of waste. If your yard hasn't been cleaned in quite a while, there may be a one-time first-visit charge. This will be discussed with you in advance, and we will start work when you are happy with your rates. Back to Top
		How can I start or stop service? A simple phone call will do it. When you set up service we'll come out and meet with you and your animal(s) and give you an estimate based on your needs. There are no long term contracts to sign, you may stop service at any time. We can also accommodate vacation stops or those last minute “unexpected lawn party” cleanups! Back to Top
		How am I billed for service? Payment for first time and one time cleanups is due when service is rendered. Continuing service is billed on a prepaid basis one month in advance. A typical example: invoice is mailed January 15th, due February 1st, for all cleaning services scheduled during February. When you start service, the prorated balance for the rest of the current month will be due, and the following month’s service will be invoiced. We can accept checks, cash, money orders, and accept Visa and Mastercard at our website. A $10.00 late charge is assessed if payment is not received by the due date. If your account becomes past due your service may be suspended. A $20.00 charge will be assessed for returned checks. If we provide a combination lock for your gate, it remains the property of The Grand Poobah and will incur a $10.00 replacement fee if not returned in working order at termination of service. If an outstanding balance is taken to court or referred to a collection agency, you agree to be held responsible for all collection and court costs including any interest, fees, charges, attorney costs and/or expenses permitted by law. Back to Top
		How do you handle holidays? We take the following holidays off: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day. If your service date is scheduled on a holiday, we will service your yard on the next scheduled service day. Credits for holidays are not issued because there is typically twice as much waste to clean up when service is resumed. Back to Top
		What are your service areas? We provide service to Aurora, Centennial, Parker, Lone Tree, Englewood, Greenwood Village, Highlands Ranch and the surrounding areas. See our Service Area Map for service area boundries. If you're outside our service area, call us anyway! We know other scoopers here and all over the country and can probably find one for you! Back to Top
		Do I need to sign a contract? No long term contract is necessary, although we do ask that you sign a statement that: 1. Gives us permission to come onto your property on service days, 2. Outlines the rate structure and billing terms, and 3. States that service is month to month and may be cancelled anytime by either party. Back to Top
		Is there one-time-only service? Absolutely! If you have a party, wedding, or special event, or are buying or selling a home, why not let us make sure your yard is clean and presentable? Rates for one-time service are based on the time spent cleaning and the amount of waste removed. See our Rates page for details. Back to Top
		How do you dispose of waste? Waste is disposed of in accordance with city, county and state regulations. We take it with us when we leave! This is included as part of your regular monthly rate. Since dogs are carnivores, their waste is protein based and harmful to lawns. Unlike sheep, cows and chickens, there is no commercial use for it. Yet! Back to Top
		Do you work when it rains? Yes, in light or periodic rain (or snow!) The only time we can't is if it's so muddy or frozen it would damage your lawn, or if there's too much snow to see any accumulated droppings. We’ll also suspend work during lightning, hail and tornado warnings! If we miss a day because of weather we will resume service as soon as possible. Credits for bad weather days are not given because there will typically be twice as much accumulation of waste to clean up when service resumes. Back to Top
		Must I be there when you service my yard? The first time, we'd like to meet you and your animals so we can all get acquainted. After that, we don't require that you be there, although you're always welcome to check up on our work. Back to Top
		Do I have to leave my gate unlocked? Since we're not allowed to climb over fences, we can handle this a few ways: You can provide a combination to your own lock, or we'll provide a 4-digit combination lock at no cost to you. Our locks remain the property of The Grand Poobah and will incur a $10.00 replacement fee if not returned in working order at termination of service. You can also leave your gate unlocked on service days if that's your preference. We prefer not to handle keys. Back to Top
		Can you work with my dog(s) in the yard? Almost always, yes! We like animals and are comfortable with most dogs. However, if your dog is territorial or aggressive we may ask you to confine the animal on service days. Back to Top
		Can I schedule service for a certain day? We work Monday through Friday, and schedule our routes bases on location and proximity. If you require a certain service day we will work with you to try and achieve this. Back to Top
		What about diseases and health concerns? Several parasites like to live in animal fecal matter. Some of these can be transmitted to humans or other animals. We disinfect our tools and shoes before servicing every yard to keep you and your children and pets safe. We use Ken-Care, a kennel disinfectant used by vets that kills Parvo, distemper, Pseudorabies, Newcastle and other viruses. We will notify you as soon as possible if we ever see evidence of worms, parasites or eggs in your animal’s droppings. Back to Top
		Can I skip a day? What about vacations? You can temporarily suspend service by contacting us at least 24 hours in advance of scheduled service. You will not be billed for days you choose to skip unless we are not notified. Back to Top
		How does your "Satisfaction Guarantee" work? We pride ourselves on our excellent service and want to make sure you're happy with our work! If you are not satisfied with our service for any reason, notify us within 24 hours we will come back and make the job right, or we won't bill you for that service day. We value you as a customer and we're more than willing to work with you to resolve any issues that may arise. (Note: we do our best, but we may not be able to remove all waste due to snow, ice, mud, leaves or other debris.) Back to Top
		How often will you service my yard? You can set up service on a weekly or twice a week basis. We do not offer monthly or every-other-week service, as the accumulation of droppings tends to be substantial if not addressed weekly. We also offer one-time cleanups. Back to Top
		Do you work year-round, even in winter? Yes! On occasion, heavy snow or rain or extreme cold may cause us to skip a service day. We will notify you as soon as possible if this occurs. Credits for bad weather days are not given because there will typically be twice as much accumulation of waste to clean up when service resumes. Back to Top
		Do you have discounts or referrals? Yes! We will give you a $15.00 discount on your bill when you refer a new customer who signs up for continuing (weekly or twice a week) service. We also offer 10% off services to Senior Citizens and owners of service animals. Back to Top
		How are your service technicians identified? You'll see us arrive in a van or truck bearing the Grand Poobah company logo (see the top of this page) and our techs wear uniform shirts with the logo. Back to Top
		How can I be sure you've been to my yard? First, you'll notice your nice clean yard! Also, we leave dog biscuits and a service notice on your front porch. We may leave a note on the service notice if there is something that needs to be addressed, like a broken gate, aggressive dog, evidence of worms, parasites or eggs in droppings, or a late bill. Back to Top
		What happens if you can't get into my yard? If this happens, it's usually because your dog is overly "territorial" that day or because a new lock is on the gate. The first time, we'll waive the charges for that day and contact you to resolve the issue. For any subsequent times, we'll have to bill the normal rate for the service call. Back to Top
		What is the aPaws Code of Conduct? Apaws is the Association of Professional Animal Waste Specialists. We are a member, and pledge to adhere to their code of conduct. Here's an overview: Member will not mistreat animals and agrees to report any mistreatment of animals they serve. Member will disinfect all tools to insure the health of the animals they serve. Member will dispose of waste properly and according to city or state laws. Member agrees to carry liability insurance. The full version can be viewed at http://www.apaws.org/visitors/codeofconductfull.htm Back to Top
		WHY do you DO this?! Hi! This is the owner, Jeff Morgan. First of all, I like animals and like working outside and meeting new people. In 2003 I read a press release about a poop scooper service, and started doing some research. I was looking for a business that could be run from home without a storefront, one that had low overhead, a flexible schedule and could be started on a part time basis until it grew to the point where it could replace my corporate cubicle job, which it has! I found many success stories and talked to several other scoopers and decided to jump in feet first. Someone's got to do it, let it be us instead of you! Back to Top

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(303) 669-0943  (877) POOP-GUY  Email: info@poopguy.com 
Snail mail: The Grand Poobah 20269 E Smoky Hill Rd Unit B-125 Centennial, CO 80015